/Q&A/
  1. Home
  2. Q&A
Nut Butter Grinder
  1. Nut Butter Grinder
  • Q
    11. Hopper capacity
    A
    NBM-100 3.0 kg
    NBM-200 3.5 kg
    NBM-300 1.5 kg
    NBM-400 1.0 kg
  • Q
    12. What’s the difference between NBM-100, NBM-200, NBM-300 & NBM-400?
    A
    Model # HP/RPM Material Weight/Hopper capacity Remarks
    NBM-100 1.25/1800 Steel coating 30kgs/3kgs Business use
    NBM-200 1.50/2000 Stainless Steel 32kgs/3.5kgs Business use+hopper flow stopper
      NBM-300    1.00/1600 Stainless Steel 26kgs/1.5kgs Home/Business use
    NBM-400 0.25/150 Steel coating 14kgs/1kg Home use
    ​
  • Q
    13. Can the grinders overheat?
    A
    - Since our machines are equipped with an automatic safety switch, you don’t need to worry about overheating. Some heat is normal during use, but the switch protects you and the machine from any damage.
  • Q
    14. How noisy is the motor?
    A
    - The motor of a grinder makes only a soft noise since it doesn’t use a belt to function.
  • Q
    15. Warranty
    A
    - Any manufacturing defects can be repaired by us free of charge as long as the issue is reported to us within one year from the original shipment date.
    - The warranty covers only one year, but should you notice any issues down the road, any fixes can be discussed for a reasonable price. However the parts are high quality and machines are very rarely sent back to us for fix ups.
    - The cases where the warranty is void have to do with improper use of the machine, such as using the wrong voltage or not following the user manual.
  • Q
    16. How to troubleshoot when the nut butter grinder shuts down suddenly?
    A
    - Standard operating procedure:
    Check whether the black button on the back of the machine has popped and extended out, please also check if the supplied voltage is stable.
    - In case the black button pops up:
    - Please switch off power or unplug the machine
    - Remove the rotating grinding disc
    - Push the black button back in and turn on the power. Let the remaining material in the funnel come out
    - Check the condition of the grinding disc and replace it if needed
    - If everything appears to be ok, try using the grinder again to see if it will go back to normal
    - Should there be any issue afterwards, please contact us for support
  • Q
    17. Can I adjust the grinder’s output particle size?
    A
    - Yes! Please refer to the video above. You can choose from four levels of smoothness; from very smooth to crunchy. This can be changed with washers that we provide with every grinder purchase.
  • Q
    18. How to clean the grinder?
    A
    - Cleaning the grinder is easy. Please refer to the video above.
    - Remove the front cap, the rotating disc and the hopper, then wash the grinder with water and a brush. We don’t recommend using any harsh chemical cleaners. 
    - The general cleaning takes just 5-10 minutes.
    - Please note that you should not disassemble the stainless steel shaft to wash it. Just clean it with a damp cloth.
  • Q
    19. How to switch from one nut to another?
    A
    - When you want to switch between nuts, you can do so by just putting the new ingredient in the hopper, but this means there will be some residue from the
    previous batch in the butter. If the customer has an issue with this, please follow the normal cleaning procedure.
  • Q
    20. Why choose Feli grinders over typical commercial ones?
    A
    - The old school way to make sesame or peanut paste is by a synthetic stone mill. The grinding process is running at a high temperature of around 90 degrees Celsius, which means some of the nutritional value will be lost and it also changes the flavor and quality of the paste. Moreover, if you’re using an older synthetic stone mill, there is a risk of the stone wearing down and sand getting mixed into the sesame paste.
    - Feli grinders are more versatile and reliable. You can use our machines to grind a dozen different types of ingredients at a low temperature, much faster than typical grinders. In addition our machines are easy to use and clean, and there is no need to add water or oil to the paste.
    - Our grinders are slowly replacing old school machinery, spreading to multiple industries. Our customers can make paste themselves without a middle man or a complicated process and thus get a better profit for their product.
    - Feli’s quality compared to any copycats speaks for itself.